Frequently Asked Questions

Everything you need to know about your REFY beauty journey.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking link. You can also view your order status by logging into your account on our website.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

What is your return policy?

We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return request.

Are REFY products cruelty-free and vegan?

Yes, all REFY products are 100% cruelty-free and vegan. We are committed to ethical beauty standards and do not test on animals.

How do I choose the right shade for my skin tone?

We provide a comprehensive shade guide on each product page. If you need further assistance, you can upload a photo for a personalized shade match from our experts.

Which payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay in select regions.